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NHS Test and Trace

We’re really pleased to be able to re-open and we want to be able to stay open, so we’re introducing new measures to help keep everyone safe. We’ll be taking contact details from members, visitors and staff, plus the times they are on the premises. These will need to be kept for 21 days and, if asked, we will provide them to NHS Test and Trace. Please be reassured that your information will be stored securely, in line with data protection laws, and will not be shared with anyone else. We will also not use your data for anything else like marketing. We are doing this to help reduce the risk of any local outbreak – by sharing your information NHS Test and Trace can quickly identify people who have come into contact with someone who has tested positive for COVID-19 and ask them to take the necessary precautions.

We’re helping our members get back to the things they love.

What information do we have to collect?

Members and visitors

  • Names

  • Contact phone number of member or their parent / guardian

  • Date of visit

  • Arrival and departure times


You’ll be contacted by phone. Text messages will come from NHStracing. Calls will come from 0300 0135000. You’ll be asked to sign in to the NHS Test and Trace contact tracing website at If you cannot use the contact tracing website, they will call you. Please note, local contact tracers may contact you from a different phone number or ask you to call them back. If you are unsure if the telephone number is genuine, check with your local council. More information can be found on your local council website.


The NHS Test and Trace service will not:

  • Ask for bank details or payments

  • ask for details of any other accounts, such as social media

  • ask you to set up a password or PIN number over the phone

  • ask you to call a premium rate number, such as those starting 09 or 087


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